HELP Line: (434) 295-8255 (TALK)

HELP Line is an anonymous, confidential telephone service serving the residents of Charlottesville, Albemarle County and the University of Virginia. We are a student-run, student-operated program, staffed entirely of volunteers, affiliated with Madison House.

Please note: HELP Line is closed for the University's Spring Break and will re-open on March 16th at 9:00am. If you need assistance in the meantime, please call one of these other local resources:

Region X - 434-972-1800

Counseling and Psychological Services (CAPs)
Regular Hours: 434-243-5150
After Hours: 434-972-7004

National Suicide Hotline - 1-800-273-TALK (8255)

Shelter for Help in Emergency (SHE) - 434-293-8509

Sexual Assault Resource Agency - 434-977-RAPE (7273)

Planned Parenthood - 434-296-2330

Alcoholics Anonymous - 434-293-6565

What will the volunteers do?

HELPLine is a 24/7 free, anonymous and confidential telephone service serving the Charlottesville and University communities. Volunteers provide callers with a nonjudgmental, empathetic ear for any issue that the caller wishes to discuss. Volunteers remain anonymous and are trained to listen to callers with issues ranging from relationship issues to sexual assault to suicide. Since volunteers are not professionals, they focus on referring long-term services in the community for callers.


New volunteers must complete a weekly one semester training program. Prospective volunteers sign up for a 7:00pm-10:00pm training shift on a weekly basis either on Sunday, Monday, Tuesday, or Wednesday. Trained volunteers complete weekly 3-hour shifts.

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