HELP Line is an anonymous, confidential telephone service serving the residents of Charlottesville, Albemarle County and the University of Virginia. We are a student-run, student-operated program, staffed entirely of volunteers, affiliated with Madison House.
Those in need of a nonjudgmental, empathetic listening ear can dial HELP Line at:
What will the volunteers do?
HELPLine is a 24/7 free, anonymous and confidential telephone service serving the Charlottesville and University communities. Volunteers provide callers with a nonjudgmental, empathetic ear for any issue that the caller wishes to discuss. Volunteers remain anonymous and are trained to listen to callers with issues ranging from relationship issues to sexual assault to suicide. Since volunteers are not professionals, they focus on referring long-term services in the community for callers.
New volunteers must complete a weekly one semester training program. Prospective volunteers sign up for a 7PM-10PM training shift on a weekly basis either on Sunday, Monday, Tuesday, or Wednesday. Trained volunteers complete weekly 3-hour shifts.