HELP Line (434-295-TALK) is a 24/7 free and confidential telephone hotline serving Albemarle County and students of the University of Virginia. It is a student-run and student-operated program, staffed entirely by anonymous volunteers. Volunteers provide callers with a confidential, empathetic, and non-judgmental listener with whom to discuss any issues the caller may be dealing with.

To preview some of the topics we talk about, the resources we work with, and the outreach projects we’ve created, please check out our website at http://www.helplineuva.com/

WHAT WILL VOLUNTEERS DO?

Volunteers are trained to listen to callers with issues ranging from relationship problems to mental health concerns and more. Since volunteers are not professionals, they focus on referring callers to long-term services.

WHEN?

It is required for new volunteers to attend a two hour in-person training session once a week, for an entire semester. Training shifts take place from 7:00pm - 9:30pm on either Sunday, Monday, Tuesday, or Wednesday. There will also be a required video to watch and a short quiz to complete prior to your training night. 

How CAN I get involved?

Recruitment status for all programs is communicated on the Madison House volunteer page. If you have additional questions, please feel free to email uvahelpline@madisonhouse.org.